On average, most flowers should last between 3 and 5 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, Wild Little Roses will be happy to resend replacement flowers at our expense, on a day/time you request. To assist us in assessing the product quality, Wild Little Roses reserves the right to request photos or images of the original flowers (sent by email) within three days of the delivery date. This is a standard request that all florists will ask for in the event of customer complaints. Wild Little Roses also requires that any dissatisfaction with the freshness of the flowers be communicated to the Wild Little Roses Customer Service within 3 days of delivery @ firstname.lastname@example.org
IMPORTANT: To assist us in quality control, it is our policy to collect the original flowers so that we can show our growers/suppliers what has happened. As we are sure you can understand, we cannot arrange to resend fresh flowers if the original flowers have already been disposed of, or images within three days of delivery are unavailable.
All other products sold at Wild Little Roses may be returned for a store credit within 14 days of purchase. A receipt must be present at the time of exchange